Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last updated: January 2025
eTike is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with applicable data protection laws and regulations.
Information We Collect
Name, email address, phone number, postal address, and date of birth
Credit card details, billing address, and transaction history (securely processed)
Package selections, travel dates, preferences, and special requirements
IP address, browser type, device information, and website usage patterns
How We Use Your Information
- • Process and confirm your bookings
- • Provide customer support and assistance
- • Send booking confirmations and updates
- • Coordinate with service providers and venues
- • Send important service announcements
- • Provide marketing communications (with consent)
- • Respond to inquiries and support requests
- • Send newsletters and promotional offers
- • Analyze website usage and improve user experience
- • Develop new features and services
- • Conduct market research and customer surveys
- • Ensure website security and prevent fraud
Your Privacy Rights
You have several rights regarding your personal information. Contact us to exercise any of these rights.
Request a copy of all personal information we hold about you
Update or correct any inaccurate personal information
Request deletion of your personal information (subject to legal requirements)
Receive your data in a structured, machine-readable format
Limit how we use your personal information in certain circumstances
Unsubscribe from marketing communications at any time
Data Security & Sharing
We implement appropriate technical and organizational security measures to protect your personal information:
- • SSL encryption for all data transmission
- • Secure payment processing through certified providers
- • Regular security audits and updates
- • Limited access to personal information on a need-to-know basis
- • Employee training on data protection and privacy
We may share your information only in the following circumstances:
- • With service providers necessary to deliver your booked services
- • With payment processors to complete transactions
- • When required by law or legal process
- • To protect our rights, property, or safety
- • With your explicit consent for specific purposes
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for accounting and legal purposes. Marketing preferences are kept until you opt out or request deletion.
Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Essential cookies required for website functionality cannot be disabled.
Privacy Questions or Concerns?
Contact our Data Protection Officer for any privacy-related questions or to exercise your rights