Cancellation Policy
Understand our cancellation terms and refund policies for UCI Kigali 2025 packages and tour bookings
All cancellation requests must be submitted in writing via email to [email protected] or through your customer account portal. Cancellation dates are determined by when we receive your written request, not when you initially contact us by phone.
Cancellation Timeline & Refunds
30+ Days Before Event
100% Full RefundCancel your booking 30 or more days before the event date for a complete refund of all fees paid.
15-29 Days Before Event
75% Partial RefundCancellations made 15-29 days before the event will receive a 75% refund of the total amount paid.
7-14 Days Before Event
50% Partial RefundCancellations made 7-14 days before the event will receive a 50% refund of the total amount paid.
Less Than 7 Days
No RefundCancellations made less than 7 days before the event are not eligible for refunds due to committed arrangements.
Special Circumstances
The following circumstances may qualify for exceptions to our standard cancellation policy
Full refund available with valid medical documentation from a licensed healthcare provider.
Government-imposed travel restrictions or visa denials will qualify for full refund with proper documentation.
If the UCI Road World Championships is cancelled or postponed, full refunds will be processed automatically.
Natural disasters, political instability, or other unforeseeable circumstances may qualify for full refund consideration.
Additional Terms & Conditions
Approved refunds will be processed within 5-10 business days and returned to the original payment method. Bank transfers may take additional time depending on your financial institution.
Before cancelling, consider modifying your booking. Date changes and package upgrades/downgrades are often possible with minimal fees, subject to availability.
Group bookings (10+ people) may have different cancellation terms. Partial group cancellations are allowed, but may affect group pricing. Contact our group sales team for specific terms.
We strongly recommend purchasing comprehensive travel insurance to protect your investment. Travel insurance can cover cancellations due to illness, family emergencies, and other unforeseen circumstances.
Need to Cancel or Have Questions?
Our customer service team is here to help you through the cancellation process